Industry

Loan Vision’s Q2 Webinar Series Recap: What Banks and Credit Unions Must Know to Compete in Today’s Mortgage Market

July 31, 2025

This past quarter, Loan Vision hosted two standout webinars as part of our ongoing Banks and Credit Union Webinar Series—each packed with strategic insight to help depositories thrive in today’s uncertain mortgage environment.

While we paused in June, our April and May 2025 sessions featured leading voices in lending, compliance, and mortgage banking strategy. The key message? Banks and credit unions hold powerful structural advantages—if they know how to leverage them.

📅 April Webinar: Why Depositories Hold the Advantage

In April, our expert panel—Paul Hubbard (CWDL), Josh Weinberg (Firstline Compliance), and Michael Jones (UFCU)—explored how depositories can capitalize on their regulatory and balance sheet strengths to outperform in today’s market.

Key Topics Covered:
Regulatory Simplicity

Depositories benefit from a single federal regulator (FDIC, NCUA, OCC) rather than multiple state agencies. As Josh Weinberg explained, this allows for clearer rules, lower administrative burden, and fewer compliance surprises—especially valuable in today’s shifting regulatory landscape.

Built-in Customer Base and Cross-Sell Power

Paul Hubbard highlighted how credit unions and banks already have deep member relationships and a variety of financial products to cross-sell—something IMBs struggle to replicate.

Balance Sheet Strength

Michael Jones emphasized the strategic use of balance sheets to offer niche products (ARMs, home equity loans, construction-perm loans) while managing interest rate risk. He cautioned against overloading balance sheets with low-interest fixed-rate loans—a mistake that contributed to institutional failures in prior downturns.

Operational Stability

Depositories were praised for their ability to retain clients, offer flexible portfolio products, and use in-house funding to stay active while others pull back.

📅 May Webinar: The Seven Deadly Sins of Mortgage Banking

Featuring: Michael McAuley, Principal at Garrett McAuley

In May, veteran mortgage banker and warehouse lending expert Michael McAuley led a solo session breaking down the biggest—and often overlooked—strategic and operational missteps that banks and credit unions make in their mortgage business.

Sin #1: Confusing Mortgage Lending with Mortgage Banking

Many institutions don’t understand the difference.

  • Mortgage lending = portfolio loans held on balance sheet (e.g., ARMs)
  • Mortgage banking = originating and selling into the secondary market for gain-on-sale and servicing income
  • Confusing the two leads to misaligned risk management, investment, and staffing strategies.
Sin #2: Exiting Mortgage Banking at the Wrong Time

Some institutions cut mortgage operations at the first sign of margin compression. McAuley warned this is often shortsighted—mortgage banking is a countercyclical business that can carry a bank through downturns in commercial or consumer lending.

Sin #3: Failing to Leverage Institutional Strengths

Banks and credit unions have advantages IMBs do not:

  • Portfolio lending options
  • Access to low-cost capital
  • Built-in customer base
  • Cross-sell potential

Yet many fail to market or optimize those assets effectively.

Sin #4: Not Understanding Where the Money Is Made

Mortgage divisions often suffer from poor financial reporting.

McAuley explained that P&L ownership is fragmented:

  • Origination income goes to one cost center
  • Servicing income to another
  • Escrow deposit value isn’t attributed to mortgage at all
  • This lack of visibility leads to bad decisions—like cutting a line of business that’s actually profitable when fully accounted for.
Sin #5: Forgetting That Mortgage Banking Is a Manufacturing Business

Mortgage banking is high-volume and process-intensive. Institutions must:

  • Monitor efficiency and quality control
  • Use scalable tech systems
  • Cut underperformers swiftly (including low-producing LOs)
  • Unlike traditional banking, this is a business that requires speed, consistency, and ongoing refinement.
Sin #6: Poor Accounting and Financial Reporting

McAuley emphasized the need for real-time, actionable loan-level data. Without tools like Loan Vision, mortgage managers are flying blind.

He stressed the importance of:

  • Proper income statements for mortgage
  • Accurate LO comp tracking
  • Clear cost center alignment
Sin #7: Missing Cross-Sell Opportunities

Mortgage should feed deposit growth, HELOCs, credit cards, and more—but only if departments are aligned.

McAuley noted that many banks fail to attribute deposit and product gains back to mortgage, undercutting investment in a channel that drives enterprise value.

💬 Final Thoughts: Depositories Have the Edge—But Only If They Use It

Across both webinars, the message was clear:

Banks and credit unions are structurally set up to succeed—but success isn’t automatic.

To win in the current market, institutions must:

  • Rethink compensation and cost structures
  • Build reporting systems that provide real-time financial clarity
  • Treat mortgage banking as a business line, not just a service
  • Align departments to deliver—and retain—more value per borrower

✅ See How Loan Vision Helps

Loan Vision gives credit unions and banks the financial infrastructure to:

  • Track profitability at the loan, LO, branch, or region level
  • Automate and optimize LO compensation
  • Produce clean, regulator-ready financials
  • Attribute value across the organization—from mortgage to deposits to cross-sell

Book time with our team to see how Loan Vision supports smarter, more profitable mortgage operations for banks and credit unions.

Dani Coley

Director of Marketing
About the Author

As Loan Vision’s Director of Marketing, Danielle “Dani” Coley oversees all aspects of the marketing function of the Loan Vision Go-To-Market (GTM) team, including, but not limited to: Demand Generation strategy implementation, pipeline budget and forecasting, vendor partner management, and Loan Vision Brand Strategy. Dani, as she is affectionately called, also oversees all corporate and educational events, including the annual Loan Vision User Conference, annual Client Appreciation Dinner, and User Advisory Council, among others. Prior to Loan Vision, Dani has spent the last 10 years working in both agency and corporate marketing spaces, spanning everything from political fundraising and EdTech, to mortgage banking and SaaS platform lead gen. Outside of her work, Dani is an eclectic soul, with a passion for film, photography, and international travel. Dani resides in Decatur, GA (by way of Norfolk, VA) where she lives with her only son, Isaiah – a rising freshman at her alma mater, Norfolk State University.

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